Unplug Meditation Privacy Policy
PRIVACY LINKS
Privacy Policy
California Privacy Notice
Cookie Policy
Last Updated: October 24, 2025
Welcome to our Privacy Policy. Unplug Meditation LLC (“Unplug,” “we,” “our,” or “us”) provides guided meditation services through our suite of online services, including our website, mobile applications, and related platforms (collectively, the “Site”).
This Privacy Policy explains how we collect, use, disclose, and protect information we obtain through the Site. It also outlines your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA / CPRA) and global data protection regulations (GDPR).
By using the Site, you agree to this Privacy Policy and our Terms of Use.
1. Definitions
“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked with an individual, including name, email address, IP address, device ID, or other identifiers.
“Services” means Unplug’s offerings, including our meditation classes, app content, subscriptions, and related online features.
“Cookies and Similar Technologies” include small text files, web beacons, or SDKs that store or collect information about your activity.
2. Information We Collect
We collect information in several ways to operate our Site and deliver our Services effectively.
2.1 Registration and Account Information
To access most features of the Site, you must create an account. We may collect:
Name, email address, and password;
Optional information such as city, state, country; and
Preferences and meditation goals.
2.2 Social Connect
When you choose to connect via a social media account (e.g., Facebook, Apple, Google), we collect basic identifiers and may receive limited additional information per your authorization.
2.3 Using the Site
We collect the information you voluntarily provide, including:
Personal meditation goals;
Journal entries or notes;
Nickname, birthdate, and profile avatar;
Class history and favorites.
2.4 Information and Content from Your Device
With your permission, we may access and collect content you select from your device, such as a profile photo or avatar.
2.5 Image Information (App-Specific)
Information We Collect: When you use our app, we may collect and process image information you upload. This includes photos, images, or other visual content you share within the app.
Use of Image Information: We collect and use your image information to provide you with app functionality — such as enabling profile pictures or personalizing your experience.
Aggregated and Anonymized Data: We may anonymize or aggregate image data for analytics and app improvement. This information does not personally identify you.
Sharing of Image Information: We may disclose image information only:
If required by law;
To protect our rights or investigate fraud; or
With your explicit consent.
Data Retention: Image data is retained only as long as necessary to fulfill its purpose or as required by law.
Security: We take reasonable measures to protect image information but cannot guarantee absolute security.
Your Rights: You may access, update, or delete your image information by following these steps: Open App → Click Profile Icon → Click Pencil Icon → Click Avatar.
2.6 Payment Information
When you make purchases through the Site, payment is processed via secure third-party providers (e.g., Apple, Google, Stripe). We receive confirmation of transactions but do not store credit card details.
2.7 Communications
We may collect communications sent via email, chat, or social media for customer support and operational purposes.
2.8 Automatic Data Collection: Cookies, Pixels, and Related Technologies
When you visit our Website or use the Unplug App, we and our trusted partners may collect certain information automatically using cookies, pixels, tags, SDKs, and similar tracking technologies.
These tools help us operate, secure, and improve our Platform by analyzing trends, remembering preferences, and understanding how users interact with our content.
We currently use CookieYes to manage user consent and cookie preferences.
From time to time, we may use third-party services such as:
Google Analytics – to understand how visitors engage with our site and app and improve our services
Google Ads – to promote Unplug’s offerings to audiences who may benefit from them
Meta Pixel (Facebook/Instagram) – to measure advertising effectiveness and optimize ad delivery
These services may use limited identifiers such as cookies or device IDs to perform analytics and measure engagement.
You can manage your cookie preferences at any time via our CookieYes banner or by enabling the Global Privacy Control (GPC) signal in your browser, which we honor.
3. How We Use Your Information
We use your information to:
Provide and personalize our meditation Services;
Manage your account and subscriptions;
Communicate about updates, classes, or customer support;
Send promotional materials (you may opt out anytime);
Improve our content and technology;
Ensure platform security and prevent fraud;
Comply with applicable laws and obligations.
For users in the EU/UK, processing of personal data is based on:
Your consent (e.g., marketing or cookies);
Performance of a contract (e.g., app subscription);
Legal obligations;
Legitimate interests (e.g., analytics and improvement).
4. How We Share Information
We may share information in limited ways consistent with your expectations and applicable law.
4.1 Service Providers
We share data with vendors performing services such as hosting, analytics, payment processing, and customer support. These providers are bound by confidentiality and data-protection agreements.
4.2 Displaying to Other Users
Your public profile elements (e.g., avatar, city) may be visible to other users if you choose to make them available.
4.3 HealthKit and Google Fit
If you enable integrations, you authorize us to access or share relevant data solely to improve wellness features. We do not sell or use HealthKit or Google Fit data for advertising.
4.4 Legal and Safety Disclosures
We may access or disclose data as required by law or to protect the safety and rights of users, Unplug, or others.
4.5 Marketing and Advertising Partners
We may share limited, non-sensitive data with trusted partners that help us operate our business, analyze performance, or deliver our own advertisements.
These may include analytics or advertising providers such as Google Analytics, Google Ads, or Meta Platforms, Inc.
We do not sell personal information for money. However, under California’s CPRA, certain sharing of information for analytics or advertising purposes may be considered a “sale” or “share.”
You can opt out of this type of sharing at any time by clicking “Your Privacy Choices” in the footer of our website or updating your preferences via CookieYes.
4.6 Business Transfers
If Unplug undergoes a merger, acquisition, or sale, your data may be transferred as part of that transaction, consistent with this Privacy Policy.
5. Data Retention
We retain your personal information only as long as necessary to:
Provide the Services;
Comply with legal obligations;
Resolve disputes;
Enforce agreements; or
Maintain system backups.
We maintain a data-retention schedule and delete or anonymize data once it’s no longer needed for the purposes described above.
6. Security
We use reasonable technical and organizational safeguards to protect information, including encryption and access controls.
However, no system is fully secure, and we cannot guarantee absolute protection.
7. Children’s Privacy
Unplug does not knowingly collect personal information from children under 13. Parents may create accounts for their children only if they represent that all data provided belongs to them, not the child.
If you believe your child has submitted information to us without consent, contact support@unplug.com, and we will promptly delete it.
8. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your data.
Correction: Fix inaccurate or incomplete information.
Deletion: Request deletion of your data (subject to legal exceptions).
Opt-Out: Decline sale or sharing of personal data for marketing.
Portability: Receive data in a portable format.
Non-Discrimination: Exercise your rights without adverse treatment.
California Residents (CPRA 2025):
You have the right to:
Know what categories of information we collect and share;
Opt out of data sharing for targeted advertising;
Limit use of sensitive personal information.
To make a privacy request, email support@unplug.com with the subject line “Privacy Request.” We verify all requests before fulfilling them.
Unplug does not sell personal information for payment. However, limited data may be “shared” for cross-context behavioral advertising (e.g., via cookies or analytics).
You can opt out anytime using the “Your Privacy Choices” link on our website or by enabling the Global Privacy Control (GPC) setting in your browser, which we honor.
9. Closing and Deleting Your Account
You may deactivate or delete your account at any time:
In-App: Profile → Settings → Delete Account
Or email support@unplug.com with “Delete Account” in the subject line.
Deletion removes all personal data except that retained for legal, fraud-prevention, or backup purposes.
10. International Users
If you are outside the United States, you consent to the transfer and processing of your information in the U.S., which may have different data-protection laws than your country.
Unplug may transfer data to the United States for processing in accordance with applicable data-protection laws.
We rely on appropriate safeguards — such as Standard Contractual Clauses (SCCs) approved by the European Commission — to ensure that personal data transferred from the EU, UK, and Switzerland is protected in line with European standards.
If you have questions or concerns about cross-border data transfers, please contact support@unplug.com.
European users may also contact their regional Data Protection Authority (DPA) regarding unresolved issues.
11. Cookies and Tracking Technologies
CookieYes Consent Management:
We use CookieYes to display a consent banner and manage cookie categories. You can adjust preferences anytime.
Types of Cookies:
Essential Cookies: Required for site operation.
Performance Cookies: Help us improve functionality.
Marketing Cookies: Used for analytics and advertising (with consent).
Currently, we use CookieYes and Squarespace Analytics.
In the future, we may use tools such as Google Analytics, Google Ads, or Meta Pixel to measure performance or deliver relevant Unplug content responsibly.
You may also use browser settings or privacy tools like Global Privacy Control (GPC) to opt out of cookie-based data sharing.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Material updates will be communicated via the Site, email, or app notification.
The “Last Updated” date above reflects the most recent version.
13. Contact Information
Unplug Meditation LLC
12401 Wilshire Blvd. #101
Los Angeles, CA 90025
Email: support@unplug.com
For privacy-related inquiries, please include “Privacy Policy” in the subject line.