Thank you for using the Unplug Meditation app!
And thank you for your patience as we sort through post-launch hiccups.
If you can't find an answer to your question(s) below, please email us at firstname.lastname@example.org. Note: It's always helpful to send a screenshot of what you're seeing!
Also feel free to let us know if we should add any FAQ.
+ On which platforms is the new vs. old app version available?
Our new blue icon app is only available on iOS devices and the web.
Our older purple icon app is still available on AppleTV, Android/GooglePlay and Amazon Fire. Our new app will be available on Android in December 2018.
Please note we have a white icon app that is for booking classes at our studios. It is totally separate from our guided meditation app.
+ For the new app, how can I know if I'm an iOS or web subscriber?
We have two types of subscribers: iOS and web. The processes for managing your subscription (changing plans, updating payment info, etc.) are different for each. If you're using an iOS device and don't remember how you subscribed, you can check this way: on your device, go to Settings > iTunes & App Store > Apple ID (at the top) > View Apple ID > sign in > Subscriptions ...if you see Unplug listed, then you're an iOS subscriber and can manage your subscription from there. If you don't see Unplug listed, you're probably a web subscriber and need to login on the web to manage your plan. Email us at email@example.com if you have questions.
+ How do I change my subscription option?
If you're using the app, go to Profile on the bottom menu, click the gear icon in the top left corner to access your Settings, click "My Membership", then click “Make Changes to Plan”. If you're an iOS subscriber, you will be linked to your iTunes Subscriptions where you can switch your plan. If you're a web subscriber, you'll be linked to the web - first login, then follow the steps below.
If you're using the website, click your profile picture in the top right corner, click "My Account", click "My Membership" and click "Change Plan".
+ How do I cancel my subscription?
If you're using the app, go to Profile on the bottom menu, click the gear icon in the top left corner to access your Settings, click "My Membership", then click “Make Changes to Plan”. If you're an iOS subscriber, you will be linked to your iTunes Subscriptions where you can cancel. If you're a web subscriber, you'll be linked to the web - first login, then follow the steps below.
If you're using the website, click your profile picture in the top right corner, click "My Account", click "My Membership" and click "Cancel My Plan".
+ Does my subscription automatically renew?
Yes, monthly plans renew monthly and annual plans renew annually.
+ Can I use my subscription on multiple devices?
Yes, you can be logged into your subscription on multiple devices. And it doesn't matter which platform you first subscribed on - you can use your subscription across all platforms.
+ I purchased my subscription via iTunes and I want a refund. What can I do?
If you subscribed via iTunes or with your Apple ID, you must contact Apple directly for a refund. Click here to read an article on how Apple handles refunds. Please email us at firstname.lastname@example.org if you need assistance.
+ I purchased my subscription via GooglePlay, AppleTV, or Amazon and I want a refund. What can I do?
Please email us at email@example.com
+ How can I update my payment information so I can continue using Unplug?
If you're an iOS subscriber, you'll need to update payment through your Apple ID. If you're a web subscriber, please login on the web, click your profile picture in the top right corner, click "My Account", click "My Membership" and click "Change Card". You will be notified if a transaction fails on your credit card.
+ How do I apply a promo code?
Promo codes can only be applied via the website version of the app. If you are already subscribed via Apple, you will need to cancel your subscription and re-subscribe on the web with your promo code. See below for instructions.
For existing Apple users: On your Apple device, go to Settings > iTunes & App Store > Apple ID (at the top) > View Apple ID > sign in > Subscriptions > Unplug > cancel from there. Please then email us at firstname.lastname@example.org so we can ensure your Apple subscription is cancelled before you re-subscribe on the web. Once we give you the green light, you can login at www.unplug.app, go to My Account, and re-subscribe with the promo code.
For existing web users: Login at www.unplug.app, go to My Account, then click Add Promo Code under your subscription.
For new users: Sign up at www.unplug.app/signup, then go to My Account and subscribe with the promo code.
+ What payment methods do you accept?
Visa, MasterCard, American Express, JCB, Discover & Diners Club
+ What currencies do you accept?
We only accept USD. Other currencies will be converted to USD at the current rate if you pay with your credit card.
+ How can I set/edit meditation goals and reminders?
Go to your Profile on the bottom menu, then click the gear icon in the top left corner to access your Settings. If you're using iOS, you must go into your device's Settings under Notifications, and make sure notifications are turned on for the app.
+ How can I create and edit playlists?
Go to Playlists on the bottom menu, click "My Playlists" and "Create New Playlist". You will need to have filled out your profile (photo, name, bio,location) in order to do this. You can add/delete any video to a new or existing playlist by clicking the menu icon on the right side of the screen under the video.
+ Is there a way to download videos for offline viewing?
Yes! Under the video on the right, you can click to download the video for offline viewing. We suggest creating a playlist for all your saved videos so you can have them in one place. Now you can Unplug anytime, anywhere without WiFi or service! PLEASE NOTE: If you delete and re-install the app, your saved offline videos will be deleted.
+ Can my meditation stats sync up with my Apple Health app?
Unfortunately, our current version of the app is not programmed to sync with Apple Health, but it's on our list for future development.